#consumer protection

A settlement with New York’s attorney general requires Nissan Motor Acceptance to audit 45 dealerships and refund customers overcharged on lease buyouts.

The Federal Trade Commission warned 97 auto retailers over suspected illegal advertising practices, putting major dealership groups on notice over how vehicle prices are displayed.

Researchers at the Center for Democracy & Technology identified 37 deceptive design patterns that can steer chatbot users toward oversharing, dependence, or spending.

Consumer Reports says unnecessary dealer extras can add thousands to the cost of a vehicle, turning routine financing-office pitches into a major affordability problem.

A California judge has barred the Kars4Kids ad from state airwaves after finding the charity’s messaging misleading, centering on how donated-car proceeds are actually used.

As regulators and states intensify scrutiny of deceptive automotive advertising, cleaner vehicle pricing may shift from a compliance burden to a market advantage for dealers willing to change their sales model.

A Canadian couple spent months challenging a rental car damage bill after Enterprise alleged they put diesel into a gasoline SUV despite receipts and photos suggesting otherwise.

A set of FTC investigations and new hires suggests the agency is testing an unusual consumer-protection theory against providers and advocates of gender-affirming care for minors.