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Study Finds Mental Health Provider Directories Often Fail Patients
Key Takeaways
- Researchers called 5,822 mental health providers listed by commercial insurers in five states.
- Answered calls produced an appointment with the listed provider only 24% of the time.
- Among analyzed calls, 56% had inaccurate directory information and 22% were blocked by capacity limits.
- The average reported wait for care was 20.5 days, with longer waits for psychiatry.
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DT Editorial Team··via medicalxpress.com