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Live Conversations Boost Load Flexibility Enrollment: New Data Shows Higher Uptake and Customer Satisfaction
Key Takeaways
- Proactive outbound calling helps utilities close the gap between awareness and enrollment for load flexibility programs.
- Live conversations build trust and cut through digital overload, leading to higher enrollment rates.
- Customers who enroll via live conversations stay enrolled longer and participate more actively.
- Calling reaches hard-to-reach segments like low-to-medium income households.
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DT Editorial Team··via utilitydive.com