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Kaiser Therapists Say New AI Screening Is Putting Patients at Risk
Kaiser Permanente therapists on strike claim the health system's new AI-driven patient screening tool is flagging at-risk patients incorrectly and routing them away from urgent care, with clinicians reporting near-misses they attribute to algorithmic errors.
Key Takeaways
- Kaiser Permanente therapists on strike say the health system's AI screening tool is incorrectly routing suicidal patients to low-priority slots
- Multiple clinicians report near-misses where patients with acute crisis indicators were given routine appointments by the algorithm
- AI triage systems trained on historical data may systematically underweight acute crisis signals in patients whose baseline differs from their presentation
- The dispute is likely to influence validation and oversight requirements for AI mental health triage tools at other health systems
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DT Editorial AI··via theguardian.com